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Welcome to Next Horizon. To ensure the highest quality of service and to protect the rights of both parties, please review the following terms and conditions carefully before proceeding with your order.

Creative Brief: The client must provide a clear "Creative Brief" including the editing style, preferred music, and any references before the commencement of work. Source Material Quality: Next Horizon is not responsible for the poor quality of the original footage provided by the client. However, we will exert our best technical efforts to enhance it wherever possible. Timeline: The agreed-upon delivery period starts only after all required materials (Raw Footage) have been received in full. Any delay in submitting materials by the client will not be counted as part of the execution period.

Revision requests must be submitted within **48 hours** of receiving the draft. You will receive an automatic platform notification when your draft is ready — please review it promptly. After this window, the project will be automatically considered approved and completed.

**Ownership:** Ownership of the final edited video is transferred to the client only after full payment has been settled. **Portfolio Rights:** Next Horizon reserves the right to display **portions** of completed works in its portfolio or on its social media platforms for promotional purposes without prior consent. However, publishing the **complete project** requires the client's explicit written approval via official communication channels. **Copyright Compliance:** We are committed to using licensed or royalty-free music and assets to ensure your content is fully protected from any copyright claims.

**Official Channels:** All communication is conducted exclusively through the following channels: - **Next Horizon Platform** — via the internal messaging system on the website - **WhatsApp Business** — for direct and quick communication - **Email** — for official correspondence and documentation All agreements and modifications are documented through these channels only. Any agreement made outside of them will not be considered valid. **Working Days & Hours:** - **Working Days:** Saturday through Thursday - **Response Hours:** 9:00 AM to 9:00 PM Any message received outside these hours will be addressed on the next working day during official working hours.

Next Horizon is committed to protecting clients' personal data and will not share it with any third party without explicit consent, except where required by law. All submitted data is used exclusively for the purpose of delivering the service and communicating with the client.

In the event of any dispute between the client and Next Horizon, the following procedure applies: **Step 1:** Direct communication through official channels to attempt an amicable resolution within **5 business days.** **Step 2:** If no resolution is reached, either party reserves the right to escalate the matter to the relevant authorities in accordance with applicable laws. All agreements documented through official channels shall serve as the primary reference in any dispute.

**Account Creation:** To access Next Horizon's services, the client must create an account with accurate and up-to-date personal information. Any account created with false or misleading information may be suspended or permanently deleted without prior notice. **Account Responsibility:** The client is solely responsible for maintaining the confidentiality of their login credentials. Next Horizon shall not be held liable for any unauthorized access resulting from the client's failure to secure their account. **Account Suspension:** Next Horizon reserves the right to suspend or terminate any account that violates these terms and conditions, engages in fraudulent activity, or behaves in a manner deemed harmful to the platform or its users.

Next Horizon strives to maintain continuous platform availability. However, we do not guarantee uninterrupted access at all times. The platform may be temporarily unavailable due to scheduled maintenance, technical issues, or circumstances beyond our control. In the event of a service interruption affecting an active project, Next Horizon will communicate with the client through official channels and adjust the delivery timeline accordingly at no additional cost.

Next Horizon shall not be held liable for any delay or failure to deliver services resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, internet outages, civil unrest, or any other unforeseeable events. In such cases, the client will be notified promptly through official channels, and the project timeline will be extended accordingly. If the situation persists for more than **30 days**, either party reserves the right to cancel the project, with a fair refund determined based on the work completed to date.

Next Horizon's total liability to the client under any circumstance shall not exceed the total amount paid by the client for the specific service in question. Next Horizon shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of revenue, loss of data, or reputational damage arising from the use of our services.

Next Horizon reserves the right to update or modify these Terms and Conditions at any time. Clients will be notified of any significant changes via the platform or official communication channels at least **7 days** before the changes take effect. Continued use of the platform following the notification period constitutes acceptance of the updated terms. It is the client's responsibility to review the terms periodically.

All files, footage, scripts, logos, brand materials, and creative assets uploaded by the client ('Client Content') are treated as strictly confidential and are used solely for the execution of the contracted service. **Non-Disclosure:** Next Horizon will not share, license, sell, or repurpose Client Content for any purpose other than the agreed service without explicit written consent from the client through official channels. **Portfolio Exceptions:** Short excerpts or highlights from completed projects may be displayed in Next Horizon's portfolio or social media as permitted under Section 4 (Intellectual Property & Rights). Publishing the complete project requires the client's written approval. **Data Retention:** Client Content is retained on our systems for a maximum of **90 days** after project completion, after which it is permanently and securely deleted from our servers. Clients are encouraged to download and archive all files before this period expires.