Everything you need to know about our services, orders, payments and delivery.
Can't find your answer? Reach us directly on WhatsApp.
Updated: July 14, 2026· 16 questions· 3 categories
🔍
No questions match your search.
🎬
Video Editing Questions
6
♟
Delivery time varies depending on the service and package you choose:
🎬 YouTube Videos
Basic: 2 business days
Standard: 3 business days
Premium: 5 business days
📱 Reels & Shorts
Basic: 1 business day
Standard: 2 business days
Premium: 2 business days
✨ Motion Graphics
Basic: 2 business days
Standard: 3 business days
Premium: 5 business days
⚠️ Delivery time starts once all required files are received.
♟
Yes, each package includes a set number of revisions that varies depending on the chosen plan. If you exceed this number, any additional revisions will be subject to an extra charge.
♟
Yes, we offer video editing services for various platforms and formats:
YouTube Videos & Camera Production: Horizontal format 1920×1080
Reels & Shorts: Vertical format 1080×1920
Motion Graphics: Horizontal format 1920×1080
If you need different dimensions, you can mention them in the order notes or contact us in advance through the website.
♟
Yes, our editing includes effects, transitions, color grading, and background music. The features included may vary depending on the chosen package.
♟
Of course. You can suggest music, or we can select music that fits the content.
♟
To help us deliver the best result, please prepare the following:
- **Raw footage or clips** — any video material you want edited (if applicable)
- **Creative brief** — your preferred editing style, tone, pacing, and reference videos
- **Brand assets** — logo (PNG or AI format), brand colors, and fonts if relevant
- **Script or on-screen text** — captions, titles, or voiceover script
- **Music preferences** — a specific track or general direction (e.g., energetic, cinematic, calm)
The more detail you provide, the closer the final result will be to your vision. You can upload all files directly after placing your order.
📸
Professional Filming Questions
4
♟
We use professional gear including high-resolution cameras, motion stabilizers, studio lighting, and high-quality microphones ensuring top visual and audio quality in every project.
♟
Yes, professional lighting and audio equipment are provided when needed.
♟
It depends on the project, but sessions usually range from one hour to several hours.
♟
Yes, we provide product shoots, commercial ads, and marketing content production.
💼
General Questions
6
♟
It's simple — create a free account on our platform, browse our services, select the package that fits your project, and place your order directly. You can upload your files and brief right after ordering.
Prefer to talk first? Reach us via WhatsApp and we'll guide you through the best option for your project.
♟
Professional production delivers what a phone simply can't:
- **Cinematic quality** — proper lighting, stabilization, color grading
- **Professional audio** — clean dialogue and sound design
- **Creative direction** — storytelling, pacing, and brand consistency
- **Higher conversion** — professionally produced content consistently drives better engagement and sales
Phone content works for casual posts. When your brand reputation is at stake, professional production is a competitive advantage — not a luxury.
♟
Yes — and consistently so. High-quality video builds trust with your audience, communicates value faster than text, and keeps viewers watching longer. These factors directly improve conversion rates.
Brands that invest in professional content appear more credible and memorable than competitors relying on unedited footage. Whether you're a startup or an established business, professional visuals are one of the highest-ROI marketing investments you can make.
♟
Not at all. Professional content is one of the most impactful investments a small business or startup can make.
When you're competing for attention online, polished visuals immediately separate you from competitors using unedited phone footage. Professional production isn't about size — it's about how seriously you want your audience to take your brand.
Our packages are designed to be accessible for businesses at every stage.
♟
After placing your order, your **dashboard** shows real-time status updates for every active project — from *In Progress* to *Draft Sent* to *Completed*. You'll also receive platform notifications at key milestones (draft ready, revision applied, final delivery).
For direct communication, use any of our official channels:
- **Platform messaging** — built-in chat on the website
- **WhatsApp Business** — for quick responses
- **Email** — for official documentation
All channels are monitored during working hours: **Saturday–Thursday, 9 AM–9 PM**.
♟
Payment method depends on the service:
- **All digital services** (YouTube Videos, Reels, Motion Graphics, AI Video) → **PayPal** only, paid in full at the time of ordering
- **Event Photography** (Algeria only) → **Cash** or **Bariidi Mob** — 40% deposit at booking, 60% balance upon completion
All prices are displayed in USD on the platform. There are no hidden fees or additional charges beyond what is shown at checkout.
♛
Didn't find your answer?
Our team is always ready to help. Reach out and we'll get back to you promptly.